Customer Experience Analyst – Personal Banking
MidFirst Bank Oklahoma City, OK
Security verification
MidFirst Bank Oklahoma City, OK
MidFirst Bank Oklahoma City, OK
18 hours ago 178 applicants
See who MidFirst Bank has hired for this roleSecurity verification
Save job
Welcome back
Sign in to save Customer Experience Analyst – Personal Banking at MidFirst Bank.
- Report this job
The Customer Experience Analyst is a management track-level position within MidFirst Bank where you will support evaluations and enhancements to the traditional and digital bank customer experience. The position is responsible for helping ensure team members deliver on MidFirst’s commitment to provide extraordinary service and exceed our customer’s expectations across touch points. In this role, you will have the opportunity to work with senior management and make a positive impact in the Company by pursuing your creative ideas, managing them to resolution, and building valuable relationships and influence.
Principal Duties And Responsibilities
- Supports Voice of the Customer initiative, working to uncover and assess customer experience enhancement opportunities
- Evaluates and analyzes customer feedback to understand trends and opportunities identified in customer surveys, online reviews, issues, complaints and other relevant customer data
- Supports management and engagement with third-party customer experience survey providers
- Maintains customer experience reporting and analysis initiatives, including complaint and quality control evaluations
- Creates and manages detailed project plans to ensure the successful implementation of initiatives
- Oversees the implementation of solutions such as process re-designs, advancements in technology, new or enhanced internal controls or other improvements to the business operation
- Coordination of training and instruction to impacted personnel when processes are modified
- Effective communication and presentation to various levels of management and staff within the organization
- Management of multiple projects to completion to the satisfaction of business operations
- Participation in management training and development
The position is on-site at our corporate campus in Oklahoma City, with no opportunity for remote/hybrid schedules.
JOB SPECIFICATIONS
- Bachelor’s degree in Finance, Mathematics, Economics, Management, Organizational Leadership, Supply Chain Management, Entrepreneurship, Industrial Engineering, Computer Science or MIS with a minimum GPA of 3.0 or 3-5 years of commensurate experience in lieu of specific degree required
- Knowledge of Business Intelligence (“BI”), reporting concepts and analysis techniques
- Knowledge of general principles of data warehouse environment and enterprise BI tools regardless of platform
- The ability to build strong cross-functional partnerships
- Strong problem-solving, analytical reasoning and critical-thinking abilities
- Exceptional attention to detail, and time management
-
Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Other -
Industries
Banking
Referrals increase your chances of interviewing at MidFirst Bank by 2x
See who you know
Get notified about new Customer Analyst jobs in Oklahoma City, OK.
Sign in to create job alert
Similar jobs
-
Data Analyst
Data Analyst
Meta
Menlo Park, CA
See AlsoMidFirst Bank hiring Treasury Management Sales Specialist in Los Angeles, California, United States | LinkedInMidFirst Bank Secures Regulatory Approvals to Acquire Amerant Bank's Houston LocationsMidFirst Bank hiring Customer Experience Analyst – Personal Banking in Oklahoma City, Oklahoma, United States | LinkedInMidFirst Bank hiring Treasury Management Sales Specialist in Los Angeles, California, United States | LinkedIn -
Analyst, Data Analysis
Analyst, Data Analysis
Toyota North America
Plano, TX
-
Data Analyst (Entry Level)
Data Analyst (Entry Level)
Engtal
United States
-
Data Analyst
Data Analyst
The Walt Disney Company
Burbank, CA
-
Data Analyst
Data Analyst
Verse
New York, NY
-
Data Analyst, Customer Analytics
Data Analyst, Customer Analytics
Neiman Marcus Group
United States
-
Business Data Analyst
Business Data Analyst
Tech Mahindra
New Jersey, United States
-
Business Intelligence Analyst
Business Intelligence Analyst
GE Appliances, a Haier company
Louisville Metropolitan Area
-
Data Analyst
Data Analyst
SnapTryAI
United States
-
Data Analyst, Production Finance Operations & Innovation
Netflix
Los Angeles, CA
-
Data Analytics & BI Analyst (100301)
American Honda Motor Company, Inc.
Torrance, CA
-
Performance Analyst
Performance Analyst
PRIME
New York, NY
-
Data Analyst I
Data Analyst I
FedEx
Pittsburgh, PA
-
Data Analyst
Data Analyst
Hirewell
Cincinnati Metropolitan Area
-
Data Analyst
Data Analyst
Valve+Meter Performance Marketing
Greater Indianapolis
-
Data Analyst (Business Intelligence)
Data Analyst (Business Intelligence)
Corcentric
Cherry Hill, NJ
-
Data Analyst II
Data Analyst II
IntePros
Seattle, WA
-
Data Analyst
Data Analyst
Atlantic Group
United States
-
Data Analyst
Data Analyst
Syntricate Technologies
Richmond, VA
-
Data Analyst
Data Analyst
Ridepanda
San Francisco, CA
-
Data Analyst (Business Intelligence)
Data Analyst (Business Intelligence)
Corcentric
Downers Grove, IL
-
Business Intelligence Analyst
Business Intelligence Analyst
BIGO
Los Angeles Metropolitan Area
-
Data Analyst
Data Analyst
HUGO by RGP
Tampa, FL
-
Data Analyst
Data Analyst
MillerKnoll
Holland, MI
-
Data Analyst
Data Analyst
Atlas Search
New York City Metropolitan Area
-
Data Analyst
Data Analyst
Syntricate Technologies
Charlotte, NC
-
Data Analyst
Data Analyst
Hydrogen Group
Juno Beach, FL
People also viewed
-
People Data Analyst
People Data Analyst
Kearney
Greater Chicago Area
-
Business Intelligence Analyst
Business Intelligence Analyst
BIGO
Los Angeles, CA
-
Data Analyst - SQL/Tableau/Visualizations/Hive (Hybrid in Fremont, CA)
Data Analyst - SQL/Tableau/Visualizations/Hive (Hybrid in Fremont, CA)
iTalent Digital
Fremont, CA
-
Data Analyst
Data Analyst
EnableComp
United States
-
Data & BI Analyst
Remi
Lehi, UT
-
Data Reporting Analyst
Data Reporting Analyst
Streamlabs
United States
-
Data Analyst
Data Analyst
EnableComp
Franklin, TN
-
Data Analyst
Data Analyst
Hexaware Technologies
Reston, VA
-
Data Analyst
Data Analyst
Ascendum Solutions
Cincinnati Metropolitan Area
-
Data Analyst
Data Analyst
RANE
Boston, MA
Looking for a job?
Visit the Career Advice Hub to see tips on interviewing and resume writing.
View Career Advice Hub